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Your Website Needs a Helpdesk, Set It Up Using cPanel

Posted by Jamison on 28 10 2015.

A lot of website owners often find it hard to set up a helpdesk on their sites. And the fact that, outside enterprise circles, helpdesk creation is not really discussed widely, does not help. However, this does not mean that you should just give up on it and allow your website to continue being helpdesk-free. Thanks to cPanel’s user-friendly tools, seting up a helpdesk has been made simpler.

 

Why Create a Helpdesk?

 

For those who are wondering why they should be putting up a helpdesk area on their sites, the reason is quite simple: so that you can provide customers access to a knowledgebase where their questions can be answered right away. This does not only benefit your clients: it also benefits you. Rather than having to deal with questions and inquiries one by one, which is very time consuming, you can just direct your customers to the helpdesk.

 

Always keep in mind…

A lot of website owners often find it hard to set up a helpdesk on their sites. And the fact that, outside enterprise circles, helpdesk creation is not really discussed widely, does not help. However, this does not mean that you should just give up on it and allow your website to continue being helpdesk-free. Thanks to cPanel’s user-friendly tools, seting up a helpdesk has been made simpler.

 

Why Create a Helpdesk?

 

For those who are wondering why they should be putting up a helpdesk area on their sites, the reason is quite simple: so that you can provide customers access to a knowledgebase where their questions can be answered right away. This does not only benefit your clients: it also benefits you. Rather than having to deal with questions and inquiries one by one, which is very time consuming, you can just direct your customers to the helpdesk.

 

Always keep in mind that questions from customers are extremely helpful, because they give you an insight into their needs and preferences. These inquiries can actually serve as a way for you to improve your existing products/services and come up with new ideas.

 

So through the creation of a helpdesk, which is basically a resource area for common problems and questions about your products/services, you can avoid spending a lot of time answering the same inquires over and over again.

 

Getting Started: Creating a Subdomain for your Website’s Helpdesk

 

To create a helpdesk for your website, you need to first create a subdomainyou’re cPanel.

 

A subdomain is basically a subsection of a website. It exists as a form of subdirectory in the “public_html” directory, which is the main or the root directory. Once a subdomain is created, it is going to display as something like this:

 

“prefix.yourdomainname.com”

 

The “prefix” part is the subdirectory, in this case, the helpdesk you want to set up, and the “yourdomainname.com” part is the name of the domain you own.

 

One thing to remember when it comes to creating subdomains is that, you need to wait for some time before your site visitors can access and see it. Sometimes, the waiting period only takes two days, but sometimes, it may take up to a week. This is why you should create one for your helpdesk, as soon as possible.

 

Steps to Create a Subdomain for your Helpdesk

 

To create your helpdesk subdomain, here are the steps you should perform:

 

  1. Put in your desired prefix in the text box provided for the subdomain name. You can use “helpdesk” as the prefix.
  2. From the menu, choose your desired main domain.
  3. Put in the subdomain’s home directory in the text box for “Document Root.”
  4. Click on the “Create” button.

 

Modify Your Helpdesk Subdomain

 

If you wish to edit or revise your helpdesk subdomain, you can make changes on its document root. Here’s how:

 

  1. Click on the notepad icon associated with your helpdesk subdomain.
  2. Put in the new file path you want to use as your new document root in the provided text box.
  3. Click on the “Change” button.

 

As you can see, it can be quite easy to set up a helpdesk for your website via cPanel. You just need to do it ASAP so your site visitors can start enjoying it.