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Manuals

BuycPanel ManualscPanel / WHM installationcPanel / WHM manual

The documentation links below are support, installation, and download links for cPanel/WHM and Addons offered at BuycPanel.com:

cPanel/WHM Installation Guide: These documents describe the process of configuring, installing, and troubleshooting cPanel and WHM.
Quick-Start Installation Guide: These guides explain the process of installing cPanel and WHM.
Troubleshooting a Recent Installation: This guide suggests a few common fixes if you are experiencing difficulties after installing cPanel and WHM.
Advanced Options: Pre-Installation Guide: This guide describes configuring cPanel and WHM before installing.
Configuring Apache Pre-Installation: This guide describes the process of configuring Apache before installing cPanel and WHM.

Accessing cPanel: A short document about the first time you log into cPanel.
The cPanel Home Screen: This document describes the features of the cPanel home screen, which provides access to all of your cPanel functions.
Preferences: The information contained within describes the features located in the Preferences section of the cPanel interface. These features include a setup wizard and general cPanel settings.
Mail: Here, you can find information about the features in the Mail section of the cPanel interface. This includes adding and managing email addresses, filters, spam blocking features, and more.
Files: Here, you can find information regarding features in the Files section of the cPanel interface. This includes our backup system, file mangers, FTP accounts and more.
Logs: The information here describes features contained in the Logs section of the cPanel interface. These features include error logs, information about bandwidth usage, and access to high powered statistical analysis software.
Security: Here, you can find information about the features contained within the Security section of the cPanel interface. Some of these features include shell access, leech protection, hot link protection, and more.
Domains: The features here are those contained within the Domains section of the cPanel interface. These features allow you to add and manage subdomains, addon domains, parked domains, and redirects.
Databases: The information here describes features in the Databases section of the cPanel interface. These features allow you add and manage MySQL and/or PostGreSQL databases.
Software/Services: Here, you can find information about the features contained within the Software/Services section of the cPanel interface. These features allow you to install Perl packages, PHP packages, view your PHP configuration, and more.
Advanced: The information here pertains to the features located in the Advanced section of the cPanel interface. These features allow you to add Apache handlers, create custom error pages, add and manage cron jobs, and more.
The Password Generator: This feature can be used to generate secure passwords to use with your account.
cPanel Glossary: This document defines terms that are helpful for cPanel users to understand.

Initial Setup Wizard: This document describes the steps in the Initial Setup wizard, which runs the first time you access WHM.
WHM Home Screen: This set of documents describes the features available to you when you access the WHM home screen.
WHM Change Log: This document provides information about the Change Log link provided at the top of the WHM interface. This feature tracks and lists changes in our software.
WHM Glossary: This document reviews a number of essential terms used in the WHM documentation.
Scripts: This document provides a brief lists of scripts that are available to you in the /scripts directory when cPanel and WHM is installed.
PHP Configuration Tool: This document provides information about configuring PHP through a command line interface.
Configuring Reverse DNS for BIND: Here, you can learn how to set up reverse DNS for your customers.
Adding Dedicated Subdomains: This document describes the process of configuring subdomains that use dedicated IP addresses.
Configuring Exim to Send from Different IP Addresses: This document describes how to configure Exim to send mail from different IP addresses on a per domain basis.
cpsrvd and PHP: This document describes the process to determine which PHP binary cpsrvd is using.

Select addon manual:

Select addon:

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Virtualization­­­­­­­­

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­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­Backups

Select addon installation guide:

Select addon:

Auto Installers­­­­­­­­­­­­­­­

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Virtualization­­­­­­­­

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Support

buycpanel-hosting-support

Our BuycPanel support staff is comprised of cPanel certified technicians and here to help you 24/7/365. To submit a ticket you may either login to your client area at billing.buycpanel.com and click “Open Ticket” or send an email to sales@buycpanel.com , billing@buycpanel.com or support@buycpanel.com depending on which department you need assistance from. Sending an email from the main email contact on your client area account will speed up the process and allow us to assist you much faster. For general sales questions please feel free to use live chat to ask your questions instantly to our sales staff!

Blog

Latest News and Updates From BuycPanel

networksecurityMaking Your Site and Network Security Even More Secure with cPHulk, LFD, and BFD

09 26 2016.

In order to make your site and network more secure, you should install and take advantage of proper safeguarding software. Firewalls, anti-malware, and anti-virus programs are must haves.   Aside from firewalls, malware protection, and anti-virus programs, you should also implement the use of brute-force attacks protection software. cPHulk, LFD, and BFD are three of the best examples.   cPHulk   Native to cPanel, this app-level firewall basically prevents all login attempts from IP addresses that have already failed to go through correct authentication after multiple attempts. This restriction only applies within a set period of time though, so keep that in mind.   Once an IP address reaches a certain threshold, the program adds it to the cPhulk blacklist and then links…

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BuycPanel API

The BuycPanel API v2.0 allows BuycPanel customers to access common ordering functions through an automated API. Some example functions using the API are to order new licenses and addons, change the IP address of existing licenses, cancel licenses, or export a report of current IP usage and corresponding license types and status. Commonly, customers integrate their API into web hosting billing software such as WHMCS or custom ordering systems. Please click the following link to download our API documentation:

BuycPanel API

BuycPanel WHMCS Provisioning Module

This provisioning module for WHMCS integrates your cPanel licenses and addons into WHMCS, so you can offer licenses directly through your WHMCS billing system’s order page to your clients. You can also synchronize your WHMCS products with your BuycPanel license products, giving your clients a wide variety of options without ever leaving your WHMCS instance! Click Here for more information and screenshots of this module.

Frequently Asked Questions

Frequently Asked Questions

Why Buy from BuycPanel?

BuycPanel is the LARGEST and LONGEST OPERATING provider of quality cPanel licenses, cPanel addons, and support packages. We have the LOWEST prices and BEST service! Our cPanel certified technicians provide 24/7 support for your cPanel related issues. We have been in the cPanel license business for over 10 years and we are very experienced in the hosting industry.  Our power BuycPanel API which automates ordering, canceling and changing licenses is integrated into every major billing and provisioning software including: WHMCS, SolusVM, Blesta, ClientExec and Hostbill just to name a few! We also offer many FREE addons with every purchase of a cPanel license.  These addons include: SpamScan, Resource Monitor and Attracta SEO tools (an $8 value!). Orders are INSTANTLY processed, and your license will be activated immediately.

What is the difference between the cPanel Dedicated License and the cPanel VPS License?

The type of cPanel license you need and use depends on the type of server that has been set up; virtual or full dedicated. cPanel VPS licenses will ONLY work on servers with virtualization software such as Virtuozzo, Xen, OpenVZ or VMware software installed. Virtualization software sets up different virtual instances within a physical server that you can resell to clients. You will need to have one cPanel VPS license for EACH virtual instance that you setup on you server. There is no difference in features or functionality between a  cPanel dedicated cPanel license and a cPanel VPS license.  All options are exactly the same. With both licenses, as long as the server’s base IP has a cPanel license on it, it will cover unlimited IP’s and unlimited cPanel hosting accounts that are set up on that server.

I still have questions! Help!

That’s okay! Please feel free to chat with one of our live sales representatives on our LiveChat system! Our sales representatives will be more than happy to assist you with any question or concerns you have. You can also submit a ticket about your sales concern at any time by emailing sales@buycpanel.com, our sales team offers a 15 minute response time guarantee during our customer service hours and will be ready and waiting to address your concerns!

Do you price match your competitors?

Yes! We offer a price match guarantee.  We will meet or beat the price of any authorized cPanel distributor or cPanel addon provider.  If you are transferring licenses we can even match your existing billing due date for your licenses to make it easier on you!  Please feel free to use LiveChat on our site and talk with our customer service staff about all the benefits of being a BuycPanel customer!

How can I transfer all of my licenses from another provider to BuycPanel? Is there any downtime?

If you would like to transfer your licenses from another provider to BuycPanel this process is very simple! You can simply place an order as a new client online at buycpanel/order. Our system will AUTOMATICALLY initiate a transfer request for your cPanel licenses TO US. You may put up to 30 licenses to transfer in each order.  The transfer process can take up to 48 hours.  You will have no downtime during this transition and no further action is required on your part

What payment methods do you accept?

We accept Visa, Mastercard, Discover and American Express along with Paypal.  In certain cases, we also accept wire payments.

Why is my order still showing “Pending” even after I paid?

Your license(s) were instantly activated at the time of purchase. The status of your order will remain as “pending” in our billing system until one of our billing staff members has verified and completely processed your order. At that time your status will be set to “active” and you will receive an invoice along with a payment confirmation.  The status of your order has no effect on your license activity since it was instantly activated at the time of purchase.

Can I have all my services billed on the same day each month?

Yes! If you have a large amount of licenses and wish to have your billing dates coordinated on the same date each month we offer a “Once a Month Billing Client” option. To find out if you qualify please open a billing ticket through your Client Area or send an email to billing@buycpanel.com.

How can I change my license IP address?

To instantly change an IP address please log into your billing area at http://billing.buycpanel.com. Then select ‘Change a License IP Address’ under ‘License Management’, select IP, license type, and new IP, then submit the change IP request. We will process your change IP request IMMEDIATELY and instantly.

Do you offer a money back guarantee?

We offers a 7 day money back guarantee for all new services ordered.  Upon written request via email to billing@buycpanel.com you will receive a full refund of services ordered within the last 7 days.

Do you offer any bulk discounts if I have a large volume of licenses?

We love to see you grow here at BuycPanel! Clients that reach a large volume of licenses here with us can qualify for special discounted rates. You can contact our sales or billing department at any time by submitting a ticket through your Client Area or emailing billing@buycpanel.com. Here are the volume rates that we offer:

cPanel/WHM Dedicated License cPanel/WHM VPS Optimized License
1-10 Licenses: $34.95 /month per license 1-14 Licenses: $14.95 /month per license
11-19 Licenses: $33.95 /month per license 15-29 Licenses: $13.95 /month per license
20-49 Licenses: $31.95 /month per license 30-74 Licenses: $12.95 /month per license
50+ Licenses: Contact Us 75+ Licenses: Contact Us
Do you offer refunds?

If you paid an invoice early and then canceled your service at least one (1) day before your service renewal due date you are eligible for a refund. Cancellations sent in on or after your service renewal due date will not be subject to a refund.  To request a refund please submit a ticket through your client area or email billing@buycpanel.com.

How do I cancel my license?

To cancel a service or license please login to your Client Area at billing.buycpanel.com can click “Cancel A License”.  The request will happen in real-time and you should get a confirmation email immediately stating your service or license has been canceled.

What type of support do you offer?

We offer FREE 24x7x365 support for all your cPanel related issues. We also provide 24x7x365 level1 and level2 support for your cPanel related issues when our technicians cannot solve the issue. BuycPanel boasts exclusive access to cPanel development admin techs at cPanel.net when needed, as we have had ultra priority VIP support with cPanel.net for over 10 years!

How do I install cPanel/cPanel addons onto my server?

We offer FREE installations with every purchase! After you order and pay for your cPanel license or addon you may login to your Client Area at billing.buycpanel.com to request the installation by clicking on “Services”, finding your service from the “Product/Service” list, and clicking on the “Request an Installation”(Tower and Arrow) module to the right.

What are the supported operating systems for cPanel on a server?

The following operating systems are compatible with cPanel:
– CentOS versions 5.x and 6.x. (New installations of cPanel on a server must use CentOS version 6)
– Red Hat Enterprise Linux versions 5.x and 6.x(New installations of cPanel on a server must use RHEL version 6)
– CloudLinux 5.x and 6.x (cPanel does not support the use of Xen PV(paravirtualization) with CloudLinux)

My cPanel license is active inside of my Client Area but I am receiving this error: License File Expired

If your license lists as active and you see this error when trying to access cPanel or WHM: License File Expired. Follow these steps:
– Make sure running this command as root on the server gives the IP that you expect: lynx -dump    http://www.cpanel.net/showip.cgi.
– Run the following as root on the server: /usr/local/cpanel/cpkeyclt.
– If you are still having trouble, please open a support ticket by emailing support@buycpanel.com.

What is level 1 and level 2 support?

BuycPanel offers what is called level 1 and level 2 support. Level 1 support typically resembles the bare minimum support level where information is collected from users about the issue/error and it is matched against more of a database of similar issues and the fixes listed there are applied. Generally if previous known fixes do not work then the issue is pushed up to level 2 support. Level 2 support involves more trouble shooting of the error to the greatest knowledge of our cPanel certified technicians. If however the issue/error surpasses the knowledge of our technicians then the issue will be passed up to cPanel’s support department. We will handle the commination on your behalf to get your issue/error resolved in the timeliest fashion possible!

What are the hardware requirements for running cPanel on a server?

The minimum hardware requirements are 266 MHz processor, 512 MB RAM and 20GB disk space.  However, it is recommended to have atleast 266 MHz processor, 1GB of RAM and 40GB of disk space.

Which virtual environment software is supported and compatible with the cPanel VPS Optimized license?

The following virtual environments will work with your cPanel VPS Optimized license:

  • KVM
  • Linux-VServer
  • OpenVZ
  • Oracle VM, VirtualBox, VirtualBox OSE
  • Virtuozzo
  • VMware Server, VMware ESX Server
  • Xen, XenEnterprise, XenExpress, XenServer
How long has BuycPanel been in business?

BuycPanel has been providing quality service and support since 2003.

Does BuycPanel have a Terms of Use?

Yes.  We have a Terms of Use and a Support Terms of Use which can be found at the following links:

buycpanel.com/terms-of-use
buycpanel.com/support-terms-of-use

What is your business address?

Our corporate address is:
BuycPanel.com
940 Calle Negocio #150
San Clemente, CA 92673