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Frequently Asked Questions
BuycPanel is the LARGEST and LONGEST OPERATING provider of quality cPanel licenses, cPanel addons, and support packages. We have the LOWEST prices and BEST service! Our cPanel certified technicians provide 24/7 support for your cPanel related issues. We have been in the cPanel license business for over 10 years and we are very experienced in the hosting industry. Our power BuycPanel API which automates ordering, canceling and changing licenses is integrated into every major billing and provisioning software including: WHMCS, SolusVM, Blesta, ClientExec and Hostbill just to name a few! We also offer many FREE addons with every purchase of a cPanel license. These addons include: SpamScan, Resource Monitor and Attracta SEO tools (an $8 value!). Orders are INSTANTLY processed, and your license will be activated immediately.
The type of cPanel license you need and use depends on the type of server that has been set up; virtual or full dedicated. cPanel VPS licenses will ONLY work on servers with virtualization software such as Virtuozzo, Xen, OpenVZ or VMware software installed. Virtualization software sets up different virtual instances within a physical server that you can resell to clients. You will need to have one cPanel VPS license for EACH virtual instance that you setup on you server. There is no difference in features or functionality between a cPanel dedicated cPanel license and a cPanel VPS license. All options are exactly the same. With both licenses, as long as the server’s base IP has a cPanel license on it, it will cover unlimited IP’s and unlimited cPanel hosting accounts that are set up on that server.
That’s okay! Please feel free to chat with one of our live sales representatives on our LiveChat system! Our sales representatives will be more than happy to assist you with any question or concerns you have. You can also submit a ticket about your sales concern at any time by emailing firstname.lastname@example.org, our sales team offers a 15 minute response time guarantee during our customer service hours and will be ready and waiting to address your concerns!
Yes! We offer a price match guarantee. We will meet or beat the advertized price of any authorized cPanel distributor or cPanel addon provider. If you are transferring licenses we can even match your existing billing due date for your licenses to make it easier on you! Please feel free to use LiveChat on our site and talk with our customer service staff about all the benefits of being a BuycPanel customer!
If you would like to transfer your licenses from another provider to BuycPanel this process is very simple! You can simply place an order as a new client online at buycpanel/order. Our system will AUTOMATICALLY initiate a transfer request for your cPanel licenses TO US. You may put up to 30 licenses to transfer in each order. The transfer process can take up to 48 hours. You will have no downtime during this transition and no further action is required on your part
We accept Visa, Mastercard, Discover and American Express along with Paypal. In certain cases, we also accept wire payments.
Your license(s) were instantly activated at the time of purchase. The status of your order will remain as “pending” in our billing system until one of our billing staff members has verified and completely processed your order. At that time your status will be set to “active” and you will receive an invoice along with a payment confirmation. The status of your order has no effect on your license activity since it was instantly activated at the time of purchase.
Yes! If you have a large amount of licenses and wish to have your billing dates coordinated on the same date each month we offer a “Once a Month Billing Client” option. To find out if you qualify please open a billing ticket through your Client Area or send an email to email@example.com.
To instantly change an IP address please log into your billing area at http://billing.buycpanel.com. Then select ‘Change a License IP Address’ under ‘License Management’, select IP, license type, and new IP, then submit the change IP request. We will process your change IP request IMMEDIATELY and instantly.
We offers a 7 day money back guarantee for all new services ordered. Upon written request via email to firstname.lastname@example.org you will receive a full refund of services ordered within the last 7 days.
We love to see you grow here at BuycPanel! Clients that reach a large volume of licenses here with us can qualify for special discounted rates. You can contact our sales or billing department at any time by submitting a ticket through your Client Area or emailing email@example.com. Here are the volume rates that we offer:
|cPanel/WHM Dedicated License||cPanel/WHM VPS Optimized License|
|1-10 Licenses: $34.95 /month per license||1-14 Licenses: $14.95 /month per license|
|11-19 Licenses: $33.95 /month per license||15-29 Licenses: $13.95 /month per license|
|20-49 Licenses: $31.95 /month per license||30-74 Licenses: $12.95 /month per license|
|50+ Licenses: Contact Us||75+ Licenses: Contact Us|
If you paid an invoice early and then canceled your service at least one (1) day before your service renewal due date you are eligible for a refund. Cancellations sent in on or after your service renewal due date will not be subject to a refund. To request a refund please submit a ticket through your client area or email firstname.lastname@example.org.
To cancel a service or license please login to your Client Area at billing.buycpanel.com can click “Cancel A License”. The request will happen in real-time and you should get a confirmation email immediately stating your service or license has been canceled.
We offer FREE 24x7x365 support for all your cPanel related issues. We also provide 24x7x365 level1 and level2 support for your cPanel related issues when our technicians cannot solve the issue. BuycPanel boasts exclusive access to cPanel development admin techs at cPanel.net when needed, as we have had ultra priority VIP support with cPanel.net for over 10 years!
We offer FREE installations with every purchase! After you order and pay for your cPanel license or addon you may login to your Client Area at billing.buycpanel.com to request the installation by clicking on “Services”, finding your service from the “Product/Service” list, and clicking on the “Request an Installation”(Tower and Arrow) module to the right.
The following operating systems are compatible with cPanel:
– CentOS versions 5.x and 6.x. (New installations of cPanel on a server must use CentOS version 6)
– Red Hat Enterprise Linux versions 5.x and 6.x(New installations of cPanel on a server must use RHEL version 6)
– CloudLinux 5.x and 6.x (cPanel does not support the use of Xen PV(paravirtualization) with CloudLinux)
If your license lists as active and you see this error when trying to access cPanel or WHM: License File Expired. Follow these steps:
– Make sure running this command as root on the server gives the IP that you expect: lynx -dump http://www.cpanel.net/showip.cgi.
– Run the following as root on the server: /usr/local/cpanel/cpkeyclt.
– If you are still having trouble, please open a support ticket by emailing email@example.com.
BuycPanel offers what is called level 1 and level 2 support. Level 1 support typically resembles the bare minimum support level where information is collected from users about the issue/error and it is matched against more of a database of similar issues and the fixes listed there are applied. Generally if previous known fixes do not work then the issue is pushed up to level 2 support. Level 2 support involves more trouble shooting of the error to the greatest knowledge of our cPanel certified technicians. If however the issue/error surpasses the knowledge of our technicians then the issue will be passed up to cPanel’s support department. We will handle the commination on your behalf to get your issue/error resolved in the timeliest fashion possible!
The minimum hardware requirements are 266 MHz processor, 512 MB RAM and 20GB disk space. However, it is recommended to have atleast 266 MHz processor, 1GB of RAM and 40GB of disk space.
The following virtual environments will work with your cPanel VPS Optimized license:
- Oracle VM, VirtualBox, VirtualBox OSE
- VMware Server, VMware ESX Server
- Xen, XenEnterprise, XenExpress, XenServer
BuycPanel has been providing quality service and support since 2003.
Our corporate address is:
940 Calle Negocio #150
San Clemente, CA 92673