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Quick Fix for Problems When You Log off from Webmail or cPanel Account

Posted by Allura on 22 07 2019.

Introduction
Many a times, a user faces problem in switching between cPanel accounts. Also, it may be the case that the server uses HTTP basic authentication when user logs in and out of the webmail account. It is a serious problem, because if a server uses HTTP basic authentication, it means that majority of the browsers will not log out of a session until and unless the user closes their browser, despite of whether they click Log Out. This can really pose a problem for a user to switch between webmail and cPanel accounts.Please note that this problem is a significant HTTP basic authentication issue, which is not uncommon to cPanel. One can read our Wikipedia’s Basic Access Authentication article to get more valid information on this topic.How to Enable HTTP Basic Authentication
Users are strongly recommended for not enabling this setting.If we notice carefully, we can see that the HTTP basic…

Introduction

Many a times, a user faces problem in switching between cPanel accounts. Also, it may be the case that the server uses HTTP basic authentication when user logs in and out of the webmail account. It is a serious problem, because if a server uses HTTP basic authentication, it means that majority of the browsers will not log out of a session until and unless the user closes their browser, despite of whether they click Log Out. This can really pose a problem for a user to switch between webmail and cPanel accounts.

Please note that this problem is a significant HTTP basic authentication issue, which is not uncommon to cPanel. One can read our Wikipedia’s Basic Access Authentication article to get more valid information on this topic.

How to Enable HTTP Basic Authentication

Users are strongly recommended for not enabling this setting.

If we notice carefully, we can see that the HTTP basic authentication is set to Off by default. One possibly cannot enable this HTTP basic authentication with the help of the WHM interface.

However, the server’s HTTP basic authentication setting can be changed manually in the cpanel.config file. For this, user can has to perform the following steps:

Steps:

  • Firstly, a user has to open the /var/cpanel/cpanel.config file via the SSH session as the root user, with the help of his preferred text editor.
  • Then, a user has to modify the skiphttpauth=1 setting to skiphttpauth=0.
  • Lastly, a user can restart the cPanel by saving the file.

It may so happen that a user owns a website on a cPanel server and does not have the access to WHM. In that case, he can submit a request to his hosting provider.

Conclusion

Ways to fix problems when a user logs out off from webmail or cPanel account is outlined in this review.