This article aims to discuss the Create Support Ticket interface of cPanel and WHM version 68. This particular interface permits the user to open a ticket with the support team of cPanel. Create Support Ticket feature integrates the ticket creation process and helps in reducing the time that is actually needed for the opening of a support ticket. It automates SSH authorization in the process. Apart from this, it tries to match the user requirements and automatically redirects to the cPanel Customer Portal, if and when required.
Please follow the steps mentioned below to access the Support Ticket Wizard.
Based on the particular technical problem that you are facing, click on the issue type from the given menu.
A new dialog box will come up, which will ask you to allow access to your account to cPanel Customer Portal. Instead of a dialog box, a new tab might appear in some of the browsers. For the building up of a secure connection, you should log in to the cPanel Customer Portal. If you are already logged in, just click on Allow Access to continuing the process.
You should agree with the Technical Support Agreement in order to open a Support Ticket with cPanel. Click on Agree to Terms to proceed further.
The process of troubleshooting of the technical problems will begin, once you make your server accessible by cPanel Support. Click on Next to go ahead.
In order to submit your ticket to cPanel Support, you need to:
Note – You can speed up the support request by simply clicking on No Thanks or Continue.
Now you have successfully created your support ticket. Click on Show Open/Closed Requests located in the Tasks menu to view the open support ticket in the cPanel Customer Portal.
Support Tickets are essential for managing hosting accounts on a web server. Most organizations rely on Support Tickets for the easy flow of work. They are almost invincible in the orbit of Web Host Managers.