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How do you Unsuspend or Terminate an Account?

Posted by Allura on 08 03 2019.

One can navigate to (WHM>> Home>> Account Information>> List Suspended Accounts) to work on this aspect.
Introduction
Using this feature, you can list the server’s suspended account and unsuspend or terminate the accounts if you will. Both users and individual domains can be suspended. The system will disable the passwords of those accounts you have suspended. This is very helpful in cases where the user does not pay his bills on time or in incapable of abiding by your terms of service.

How to unsuspend an account?

 	Hit the Unsuspend button for the account


How to terminate an account?
You can terminate multiple as well as individual accounts. To terminate multiple accounts:

 	Select the accounts you wish to conclude.
 	Select Remove selected accounts.
 	Click yes, delete these accounts.

To terminate individual account:

 	Select the corresponding checkbox in the Keep DNS Zone column to retain a domain’s DNS zone on your server.
 	Hit Remove against the related…

One can navigate to (WHM>> Home>> Account Information>> List Suspended Accounts) to work on this aspect.

Introduction

Using this feature, you can list the server’s suspended account and unsuspend or terminate the accounts if you will. Both users and individual domains can be suspended. The system will disable the passwords of those accounts you have suspended. This is very helpful in cases where the user does not pay his bills on time or in incapable of abiding by your terms of service.

How to unsuspend an account?

  • Hit the Unsuspend button for the account

How to terminate an account?

You can terminate multiple as well as individual accounts. To terminate multiple accounts:

  1. Select the accounts you wish to conclude.
  2. Select Remove selected accounts.
  3. Click yes, delete these accounts.

To terminate individual account:

  1. Select the corresponding checkbox in the Keep DNS Zone column to retain a domain’s DNS zone on your server.
  2. Hit Remove against the related checkbox in the account’s row.
  3. Confirm deletion of account by clicking on Yes, delete this account.

Note that on terminating an account, it is removed from the system permanently. So make sure that you are sure about removing the account and all the data corresponding to that account. It is impossible to undo the termination of an account.

You must make sure that you have manually removed the account’s backup or transferred the backups to another server. This will prevent any sort of account collision in case you want to add a fresh account with the previous account’s username.

Suspended Domains

The accounts table shows the following columns:

  • Domain

This views the suspended domains.

  • User

This presents the cPanel account that is in possession of the domain.

  • Reason

It shows the reason for suspension of the account if the WHM user has entered any reason.

  • Locked

It shows if the system operator has locked away the suspension. It is only in the hands of the root user or root-enabled user to unsuspend a lock account.

  • Owner

The reseller who owns the account is displayed.

  • Date Suspended

Displays the time and date of when the account was suspended.

Conclusion

You can find in this article all the particulars regarding the suspension and termination of accounts.