Since you can’t be online all the time to answer the emails you receive from your followers and customers, it’s a good idea to use autoresponders – a program that automatically replies to emails you receive. Your customers or followers will appreciate a prompt reply to their inquiries or messages. Even if you are sleeping, you can still send pre-constructed messages to reply to emails in your inbox. The most common uses of autoresponders include telling your clients that you are unavailable for a certain period of time or quickly sending out a price list of the products or services you sell every time a client asks for it online.
Manipulating this functionality on your cPanel is very easy. Of course, the first step is logging into your cPanel account. Once you have done this, you can easily create, edit and even delete your auto reply messages using the Auto Responder icon on the cPanel home interface. It’s important to note that you can add as many autoresponder messages as you want per email account. Your messages can either be HTML or plaintext.
If you’re not happy with a message you created on your autoresponder, there’s no reason to worry. Revising and correcting your message via cPanel is a breeze. Just follow the steps below and you are on your way to making changes in your autoresponder:
Some of the important fields that you can edit or revise in your autoresponder include:
Interval – This is the time or number of hours you set for your autoresponder to wait before it sends a reply message to a particular email address. For example, you set the interval to 6 hours and you get an email from Customer A for the first time. The autoresponder will send a reply immediately. But if your inbox receives multiple messages from Customer A within the same day, the auto responder will not send a reply within the set timeframe, in this case 6 hours. If the set interval has expired and Customer A again sends an email, the autoresponder will send an auto reply. However, if your interval is set to 0, the auto responder will reply to each mail it receives regardless of the sender’s email address.
Character Set – Although you have the option to change the character set, it is actually recommended to maintain it at its default value of UTF-8.
Body – This is where you make changes on the content of your auto reply. You can actually add tags in the body of your message but make sure that you click the HTML box so your HTML tags will be included in the body.
Remember after you make the changes, click the Create/Modify button to save the changes you made to your autoresponder.