At the outset it would be important to know about WHM in detail. WHM means Web Host Manager. It is a web based tool and is used by server administrators and resellers. It is used to manage hosting accounts on a web server. It is accessible both by the root administrators as well as the users with reseller privileges. The server administrators can perform maintenance operations from Web Host Manager. They can perform operations like upgrade and recompile Apache and PHP and install Perl Modules. cPanel is an online web hosting control panel which is very helpful for web host managers. This cPanel utilizes a three tier structure that helps the administrators, resellers and website owners to control the various aspects of the website. It has served to be of great importance to these web host managers.
Now before moving on to the creation of a support ticket in WHM it would be beneficial to know about a support ticket. Normally when we want to contact a company we send a message via e-mail and get a reply. But when there are more customers the support staff might get confused. So to provide better support a support ticket is very useful. The problem is described on the website and a form is sent so that a ticket is created with an unique ID and the the person describing the problem is notified as and when the ticket is changed.
To create a support ticket one needs to log in to WHM as the root user. In the WHM interface “create support ticket” is to be clicked. In the menu the best issue which describes the technical issue is to be selected. The next very important step is to ensure the security of the cPanel Customer Portal Account. To establish a secure communication between the WHM’s server and the operator’s server the operator has to log in to the cPanel Customer Panel. To open a ticket with cPanel support one needs to agree to the technical support agreement. cPanel access must be allowed to the server. In the final step the server will initialize and authorize cPanel support access to the server. Then eventually a new browser tab is to be created to the cPanel Customer Portal for the ticket request to be completed.
Therefore support tickets are extremely helpful in the circuit of Web Host Managers and is used by many big business houses nowadays.