BuycPanel Blog

BuycPanel Blog

Latest news and updates

Configuring cPanel’s Auto Responder

Posted by Allison on 22 08 2017.

Replying to messages sent to your email account is very important, especially if you are using it to receive customer orders and inquiries for your business website. However, there are instances that you simply cannot reply to every email messages that you receive in time, which may result in loss of potential sales and bad feedback from customers.

It is a good thing that cPanel offers an email auto responder feature that cPanel users can utilize to automatically reply to messages received by a particular email address set on the tool. This feature is particularly helpful when you are out of your office or on vacation. It can also be used to notify customers that you have received their message and to inform them to expect a reply within a set time period.
How to Create an Auto Responder For Your cPanel Email Account
To create an autoresponder for your email account in…

Replying to messages sent to your email account is very important, especially if you are using it to receive customer orders and inquiries for your business website. However, there are instances that you simply cannot reply to every email messages that you receive in time, which may result in loss of potential sales and bad feedback from customers.

It is a good thing that cPanel offers an email auto responder feature that cPanel users can utilize to automatically reply to messages received by a particular email address set on the tool. This feature is particularly helpful when you are out of your office or on vacation. It can also be used to notify customers that you have received their message and to inform them to expect a reply within a set time period.

How to Create an Auto Responder For Your cPanel Email Account

To create an autoresponder for your email account in cpanel, follow the simple steps given below.

Step 1: To begin creating an autoresponder, login to your cPanel account.

Step 2: Click the Autoresponders icon located under the Email section of your cPanel homepage.

Step 3: After clicking the Autoresponder icon, cPanel will direct you to the Autoresponders interface page.

Step 4: Click the Add Autoresponder button in the Autoresponders interface page to configure the details of the new email autoresponder that you are creating.

Step 5: After clicking the Add Autoresponder button, a Modify/Add Autoresponder page will now be displayed on your screen.

Step 6: Configure the new email autoresponder that you are creating by filling up the information needed by the following fields:

  • Character Set – it is recommended to select UTF-8, which is the default value for this field because it is the most common character set used online.
  • Interval – enter the time interval that you want your autoresponder to wait before sending another reply to a message received from a particular email address.
  • Email – enter the email address that you want to send the auto-respond messages from.
  • From – enter the name that you want to appear on your auto-respond messages.
  • Subject – enter the subject that you want to appear on your auto-respond messages.
  • HTML – check the HTML box if your auto-respond messages contain HTML tags.
  • Body – enter the text that you want your auto-respond messages to contain.
  • Start – select the date and time that you want the autoresponder that you are creating to begin sending the reply messages. You can select either Immediately or Custom.
  • Stop – select the date and time that you want the autoresponder that you are creating to stop sending the reply messages. You can select either Never or Custom.

Step 7: After entering the required fields on the page, click the Create/Modify button to save the new autoresponder settings.

Step 8: Congratulations! You have successfully configured your first cPanel auto responder feature.