cPanel is known for its efficient and easy to use control panel. People look for control panels will get cPanel as the first recommended platform to use. Aside from having an intelligently built control panel, cPanel experts cite the company being a company for people that boosts its success.
In a recent cPanel Conference, cPanel CEO J. Nick Koston gave credit to the company’s employees and gave some important points that may have contributed to the company’s success.
A Credit to All Employees
In the conference, Koston gave credit to the technical people, management and customer service staff for dedicating their lives in promoting quality service that contributes to the company’s success. He also mentioned customer service as one of the first people to give credit to being the people at the front line. They receive calls from customers inquiring about billing and other details they want to clarify. They are the first group of people who will assist clients. Being able to give out quality customer service inspired countless clients to keep using cPanel.
Superb Customer Service that Clients Love
Koston mentioned some comments coming from clients who experience its customer service. One comment said that it was similar to nurses taking care of infants. The experience was loving yet professional. One also commented receiving customer service at its best by talking with a cPanel representative.
Without a doubt, having a good customer service team allows cPanel to be a company for people as the listen to their needs and deal with them professionally.
A Humble and Somewhat Serendipitous Beginning
cPanel, now a large company, started as something that lighten up a student’s daily work. Koston said he started as a student who focused on being a freelance system administrator. Rather than focusing on his homework at that time, he began to work the created a set of scrips that will simplify his work. Using these scripts automated some of his system administration procedures, giving him more time to do his homework. After some time, he was able to build a script library that started the company. These scripts served as the backbone for building the best control panel made available.
Upholds Core Values Focusing on People
Just like other companies, cPanel has its own mission and core values to maintain. Looking at its core values, it’s easy to say that the company truly focus on people. Its core values include integrity, respect, collaboration, and follow-through. Not only do they create top caliber products, the company stands behind its products and ensuring to provide high quality solutions in the future by following through. Their main goal is to offer quality service to clients, which means improvements that will enhance user experience in using cPanel.
Diverse Set of Clients
An important thing to point out is the diverse set of clients who chose cPanel. Clients came from different countries following different lifestyles. However, they look for a single thing: business improvements through cPanel. With the diverse set of clients, it’s safe to say that cPanel met the demand of all client types regardless of their lines of business.
cPanel is indeed a company of people for the people. Clients experience impressive benefits on their businesses by taking advantage of its services.