BuycPanel Blog

BuycPanel Blog

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8/07/2012 – BuycPanel Offers 24/7/365 Technical Support

Posted by Jamison on 07 08 2012.

If you have been involved in the web hosting industry for any amount of time then you know that when something goes wrong it is usually at the worst possible moment. These moments are usually late at night, on the weekends, or on a holiday when many businesses are closed. The sad fact is that many businesses are operating on very slim profit margins, and in the economic environment that has existed for the past few years it is understandable that there are areas that will receive less funding. Technical support is NOT one of those areas. operates on a completely different principle. We have recently expanded our technical support staff so we can better serve our clients when they need us the most. Therefore, when we say that our technical support staff is available 24 hours each day, seven days a week, and for each day of the year, we mean what we say. This is in sharp contrast to those firms who have their technical support staff working as a skeleton crew.


We measure the success of our technical support staff in how quickly they respond to your support tickets, emails, and phone calls. Yet, the timeliness of their response is only part of the process. Your problem is our problem and we want to resolve any issues you may have with your cPanel or addon installation so you can get back to doing what you do best, and that is to provide web hosting to your clients.


The technical support staff is one of our biggest success stories, which has greatly contributed to our growth in being the largest cPanel license distributor next to the cPanel company. While we anticipate that none of our clients will ever have a problem with their cPanel or addon licenses or installations, it is better to be prepared for that contingency, and we are.


Order a cPanel license or Addon today!
Contact the Technical Support Team here: