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2/26/2015 – Resolving Your Website’s Security Certificate Issues

Posted by Jamison on 26 02 2015.

Using cPanel can become challenging for some users especially when they’re accessing the website or database away from the office.


Thanks to work-from-home setups and the prevalence of virtual offices, most managers and supervisors can stay at home and still look and access the website from their home connections. The problem with this is that there are a lot of inconsistencies and considerations when you open your cPanel on a PC or interface that isn’t your regular work device.


Shouldn’t cPanel work wherever I open it?


It definitely should, if your PC is configured the exact same way as your work computer and you have the same exact settings you have at the office. How do you do that?


Essentially, you have to replicate your work PC and all the settings you have there. You also need to configure your network settings to have the same specs as your work connections.


While the first condition is feasible, you can never replicate someone else’s connection. You don’t have the same IP address as your office so there are bound to be some problems.


So how do I fix that?


Here are three ways:


  1. You can change the certificates for cPanel & WHM with WHM’s Manage Service SSL Certificates interface (Home >> Service Configuration >> Manage Service SSL Certificates).

You will need to replace the self-signed certificate with one that common browsers trust. To purchase an SSL certificate through WHM, use the Purchase & Install SSL Certificate interface (Home >> SSL/TLS >> Purchase and Install SSL Certificates).


  1. If you would like to access your cPanel/Webmail using non-secure connection and avoid such warnings you can use:


  1. If you are using Internet Explorer 7, once the warning page opens, you should click Continue to this website (not recommended).


If you are using Firefox 3, once the error page opens, you should click Or you can add an exception… > Add Exception… Then, in the pop-up window you should click Get Certificate and then Confirm Security Exception. To avoid having to go through this procedure every time you access your cPanel through a secure connection, you should tick the Permanently store this exception  option available in the pop-up window.


Why does this happen anyway?


cPanel uses built-in to SSL encryption to protect your website. If you’ve also added mod_security to cPanel, you can also experience difficulty accessing if you haven’t configured your settings properly.


Don’t be afraid that there’s a security threat to your website. In essence, your website thinks you’re the security threat because your home connection is secure. You can disregard this message.


You will receive such an error if you are trying to access your cPanel/Webmail via secured connection. The reason is that cPanel/Webmail are configured to use the shared SSL installed for the server which is self-assigned.


How do I stop this from happening in the future?


If you know that you pose no threat to your website and vice versa, you can just ignore the error message or configure your cPanel to accept logins and changes from your home PC.