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11/02/2012 – Customer Support with cPanel

Posted by Jamison on 02 11 2012.

Providing customer support to your clients is one of the most important things you can do as a web host. This is why cPanel has included a variety of support tools in their WHM that allows you to focus less on the technology and more on your customers. These support specific functions include:


  • Nameserver IPs
  • Configure Customer Contact
  • Support Center
  • Resolver Configuration


Nameservers are initially setup from the Basic cPanel and WHM setup screen. However, there may be times when you need to add, remove, or modify nameservers. This feature is now accessible from the DNS functions screen of your WHM interface. When you click the original link, you will be redirected to that section of WHM.


Nearly every web host has their own methods of providing customer support. This is why cPanel includes a section that allows you to configure your support settings. You can enter the URLs to your support pages, as well as a contact method such as an email address. You may also provide direct links to support through each accounts’ panel. This way your customers can reach you should the need arise.


Being able to resolve your IPs is crucial to web users being able to locate the accounts on your servers. Although much of this is done automatically, there are occasions when you need to edit manually the resolver configuration file. This is the file that contains the names of the nameservers you have included for use on your server. Your server queries this list so as to resolve domain names into IP addresses. While there are multiple ways to do this, cPanel makes it easy to access the /etc/resolv.conf file by using the Resolver Configuration in the Support section.


As always, if you have any questions regarding how to setup your customer support, nameservers, or any other aspect of your cPanel,’s support staff is ready to assist before, during, and after you buy your cPanel license.