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1/09/2015 – cPanel Passwords: What to Know

Posted by Jamison on 09 01 2015.

The importance of a password cannot be stressed enough. Once you have it you should always remember it and never share it. However, sometimes it cannot be avoided that you might have to change your cPanel password, or that you forgot it.


When that happens, what do you do?


How to change your cPanel password:


  1. Login to cPanel.
  2. Go to Preferences.
  3. Click Change Password.
  4. In the box to the right of Old Password, provide your old password.
  5. In the box to right of New Password, provide the new password, the new password should contain uppercase and lowercase letters, as well as numbers and non-numeric symbols.
  6. In the box to the right of New Password, provide the password once again for verification.
  7. Don’t uncheck the box for “Allow MySQL password change”.


This will not reset any passwords for your database users, it just keeps you able to login to phpMyAdmin via cPanel.


8.Click the Change your password button.


You have now just changed your password. You should be prompted to log back in to cPanel before you proceed.


How reset your cPanel Password at the cPanel login screen


You can also reset your password from the cPanel login screen, by completing the following steps:


  1. Click Reset Password on the lower right side of the screen.
  2. Provide your billing details and click Continue.
  3. Click Login with your new cPanel Password, you should be redirected to the login page.
  4. Once your billing details have been confirmed, the drop-down menu pre-selects the account you are attempting to log into based on the URL. You can also select another package from your billing account.
  5. You will be given two fields, enter your new password in both of them as the second one is for validation, click Reset Password.


Note that if you change your cPanel password, it will affect your other passwords.


The main username and password are the same for cPanel login, FTP login and MySQL database access, so when you change your cPanel password this also changes your main FTP password and main database password.


Any FTP users and Database users you created are not affected, email accounts you created will not be affected too.


How to recover a lost password


Sometimes it’s not a matter of an account being hacked, all of us do forget something at one point or another. And one of the many things we tend to forget is a password. How do you recover a lost password? Just follow the steps below:


  1. Open the CPanel login screen.
  2. Click the “Forgotten Password” link to open the Password Recovery screen.
  3. Type your CPanel username or the main domain name for your account in the Domain Name or Username field.
  4. Click the “Lookup Account” button, you should get a notification that an email with your existing password has been sent to the primary email account registered to your hosting account.
  5. Open that email and use password provided by your hosting provider. You can now log in to cPanel again.


Feel free to change your password again, but don’t forget it this time or it’s back to steps 1 to 5!